These terms and conditions (the “Terms and Conditions”) govern the use of this website (the “Site”).
The Site is owned and operated by AP Vision Services Ltd under the trading name of BluVox, whose registered office is 116 Charles House, Princes Court, Beam Heath Way, Nantwich, Cheshire, CW5 6PQ and is registered in England and Wales with Company Number 12163969.
This Site is a buy-back platform for electronic Items. It matches someone wanting to sell their electronic Item (the “Consumer”) with multiple recycling and refurbishment companies (the “Buyer”) to get the Consumer the very best price.
Please read these Terms and Conditions carefully before submitting your order through the Site. By accepting these Terms and Conditions upon completion of your transaction, you confirm that you have read, understood, and agreed to be bound by them.Ownership of the Item(s) will pass to the Buyer when they receive them, in accordance with these Terms and Conditions, and have dispatched payment to you, when, hence, a contract will be formed.
By placing an order through the Site, you warrant that:
It is at the Buyer's complete discretion to accept or reject orders, with or without reason.
You should print and keep a copy of these terms and conditions and the terms of use for future reference.
In these Terms and Conditions, the following words will have the following meanings:
“Buyer” is the Refurbisher/Recycler who has provided a quotation for your Item.
“Contract” means the contract formed between you and the Buyer as set out in these Terms and Conditions for the sale, recycling, or return of your Item, as applicable.
“Item” means each item that you wish to sell to the Buyer by following these Terms and Conditions.
“Package” means the package, parcel, or box that you send your Item to us in.
“Assessment” means the inspection of the Item(s) performed by the Buyer to determine that the condition of the Item is consistent with the description supplied by you when submitting your order.
“Recycling” means the transfer of items to a third party for recycling/waste disposal.
“Blacklisted” means an Items unique identifier has a record of being blocked and we treat any block result as meaning there is a potential ownership dispute. Buyers will use the GSMA database to determine if an Item is blocked. (www.gsma.com)
“Catastrophic Damage” means damage or failure which adversely affects the performance or characteristics of the Item, and which would normally require major repair or replacement of the affected component.
"Quote/Quotation" means the price offered for your Item(s), including (where applicable) any revised quotation provided by our Buyers in accordance with these Terms and Conditions.
“we/us/our” means AP Vision Services Ltd.
“Site” means www.bluvox.co.uk and includes any other web services or mobile applications on which you may sell your items to us.
“Working Day” is a day other than a Saturday, Sunday, or public holiday in England.
“you/your/Consumer” means you, the person using the Website and sending an Item to the Buyer to be purchased or recycled as set out in these Terms and Conditions.
“Order Submission” means the point where you confirm your order on the Site and your order is sent to the Buyer to await your Item.
“Portal” means the order status tracker sent to you via email upon completion of your order.
We may vary these Terms and Conditions from time to time and so we recommend that you check them regularly for changes.
These terms incorporate the Privacy Policy and the Terms of Website Use.
By submitting an order through our Site you warrant that the Item(s) comply with these terms.
You must answer all questions relating to the condition of the device honestly and accurately. Failure to do so may result in a revised quotation or the device being returned.
You must enter the correct make, model, and memory size of the Item you send to us. Failure to do so may result in a revised quotation or the device being returned.
1.1 We will confirm the Buyers conditional acceptance to you by email that confirms that your order has been received and gives instructions on how to send your Item for Assessment.
1.2 When your order has been placed, the price quoted is guaranteed for 14 calendar days from (the “Order Submission”) date. If your Item is received after 14 calendar days your quoted price will not be valid and a new quote may be issued. On day 14 the shipping labels will become invalid and liability for the loss or damage of items shipped using invalid shipping labels lie solely with you.
1.3 Please note that any obligation the Buyer may have to pay for your Item(s) is conditional upon your Item(s) passing the Assessment.
1.4 All Items sent to the Buyer undergo an Assessment to determine that the condition of the Item is consistent with the description supplied by you when submitting your order. If your Item fails the Assessment it will be because the Item that you have sent to us is not as you described when submitting your order via the Site and the Item will be sent back to you.
1.5 Where an Item fails the Assessment, the Buyer may propose an adjusted quotation via the Portal. If you choose to decline the new offer, the Buyer will return your Item at their cost.
1.6 Adjusted quotations will be automatically processed for payment if you do not respond to the proposed offer within 7 calendar days.
1.7 If your Item passes the Assessment, the Buyer will pay you the full amount quoted.
1.8 If your Item does not pass the Assessment, but you accept the revised offer as set out in (1.5) or the order is automatically processed as set out in (1.6) the Buyer will pay in full the revised amount quoted.
1.9 If you do not agree to the Terms and Conditions dealing with a revised quotation, then you should not place your order on our Site or send us your Item.
1.10 Upon Order Submission we will provide you with a shipping label, once your Item is packaged you can then take your Item to any local courier drop of point. As different couriers are used your local drop-off points will be sent to you via email upon Order Submission. The Buyer will decide which courier is used.
1.11 When you send your Item using the provided delivery service, your Item will be insured up to the amount of the Quotation supplied for that Item. This means that once your Package has been accepted by the courier, the Item included in the Package is insured up to the value of the Quotation provided by the Buyer. This insurance applies to the delivery service used when sending the Item to us and the return of the Item in accordance with terms (1.4, 1.5, 1.15, 2.2). In instances where an adjusted Quotation has been offered, the adjusted Quote will be used and not the original Quotation.
1.12 You are not insured for any damage to your Item that is a direct result of insecure or insufficient packaging.
1.13 You must not send your Item if the battery cell is damaged in any way.
1.14 Your Item must not have been modified, jailbroken or rooted. Items in this condition will be rejected.
1.15 Your Item must not have been tampered with or is missing internal components.
1.16 It is your responsibility to obtain proof of postage from the courier and retain this for tracking and insurance purposes. As part of any claim against a courier for loss or damage, you’ll need to provide the serial number of Items contained in your package along with proof of ownership. If you can’t provide proof of postage, proof of ownership and a serial/IMEI number, you will not be able to claim for any loss or damage to your package.
1.17 Do not send accessories or the original box as we will not be able to return them, and they will be disposed of.
1.18 If an Item is returned to you as set out in conditions (1.4, 1.5, 1.15, 2.2), please allow 3-5 working days for the Item to be returned. The courier will attempt to deliver on two occasions. If the second attempt fails, the Item will be returned to us. You must contact AP Vision Services Ltd. within 7 days via this link to arrange the collection and delivery at your own cost.
1.19 If there is no contact within 7 days, we will process the Item for recycling. The Sellers order will automatically be processed at £0, and the ownership of the Item will transfer to AP Vision Services Ltd.
1.20 If you wish to cancel your order before the Buyer has completed the Assessment, an administrative fee of £25 must be paid before your device is returned to you.
1.21 It is your responsibility to ensure that the address details provided on your order are accurate and correct and you accept and agree that we shall not be liable for any loss of any kind that you may incur due to Items being returned by us to an invalid or incorrect address because you failed to provide valid, accurate and up to date address details. Please be aware that your Item will only be delivered to the address that you provide.
2.1 The Buyer will not accept any Item that has an active security lock or account lock feature.
2.2 If the Buyer receives an Item with an active security lock, they will contact you to remove it. You will have 21 days to remove the lock. If the lock has not been removed within this period, the device will be recycled, and the order will be completed at £0. During these 21 days, you have the option to request the return of the device to remove the lock manually. An administrative fee, as set out in condition (1.20), will apply for this return.
3.1 Selling an Item that you do not own may amount to a criminal offence.
3.2 By selling your Item you guarantee that it does not, or you have no knowledge that the Item may become blacklisted. Liability of any losses that arise from the receipt of a blacklisted device lies solely with you.
3.3 The Buyer will check the IMEI/Serial number of the Item using a GSMA (www.gsma.com) partner.
3.4 If an Item is found to have a record that indicates it has been lost or stolen or the Buyer becomes aware of any other issue relating to its ownership, the Buyer will notify you by email and quarantine the Item for a period of 21 days. Payment for the Item will be withheld until the GSMA record does not show the Item as stolen or lost.
In such circumstances, you will be required to contact the UK GSMA partner CheckMEND ([email protected]) to prove that you are the rightful owner of the Item and have the lost or stolen records associated with it cleared within 21 days.
3.5 If during the 21 days, the Item is cleared on the GSMA database and any other issue relating to ownership of the same is resolved, your order will be processed as normal.
3.6 When an Item is not cleared on GSMA within 21 days, the Buyer will be required by law to pass it onto the Police or other law enforcement body or dispose of it, and by entering into this contract, you expressly agree to this action. You will not receive any payment if such action is taken.
3.7 We accept no liability or responsibility for rejecting your Item or not returning the Item to you in these circumstances.
3.8 If you have received payment from the Buyer for an Item which there subsequently arises an issue relating to ownership, you agree to immediately reimburse the Buyer in full, within 3 business days following a written request from the Buyer. To support the Buyer with this process we shall share your name, postal address, email address, and phone number.
3.9 If the Buyer at any time becomes aware of any issues relating to the ownership of the Item, you agree to cooperate with them fully to resolve the issues. You may also be contacted by the Police and/or other law enforcement authorities and you agree for your name, postal address, email address, and phone number to be shared as part of the investigation.
3.10 By entering into this contract, you agree to us and the Buyer supplying your data to the police or other authorised bodies for the prevention and detection of crime, arrest and prosecution of offenders or the recovery of stolen property.
3.11 You also agree to your data being shared with the Buyer for any claim the Buyer wishes to pursue due to losses as a result of an Item subsequently being blacklisted.
4.1 AP Vision Services Ltd will contact you via email and SMS to keep you up to date with the progress of your order. Emails will be sent from [email protected]
4.2 Email addresses, addresses, and contact numbers will not be shared with anyone other than AP Vision Services Ltd, EasyShip (Courier Management Provider), the Buyer (1.4, 1.5, 1.15, 2.2, 3.8, 3.9, 3.10, 3.11) and Twilio (Communications Provider) for service communications.
4.3 BluVox may send you marketing emails, SMS, and/or letters for offers on electronic device trade-ins, repairs, and sales.
4.4 Please remember that by sending your Item to us, you agree to release us and the Buyer from all and any claims, losses or damages concerning the Item, any data stored or contained therein or on any media used in conjunction with the Item.
4.5 We and the Buyer accept no responsibility for the security, protection, confidentiality or use of such data and it is your responsibility to ensure so far as practicable that Data is removed from the Item before you send it to us.
4.6 We strongly advise that you delete all personal data from the Item before sending it to us.
4.7 For your safety, upon receipt, the Buyer will wipe your Item of all data. Therefore, if you send them your Item without backing up your data, we will be unable to retrieve it and the data will be lost.
4.8 If you send your device to the Buyer without wiping the data and the Item is not functional and they are unable to wipe it, you fully accept the risk of your data being accessed by any third party that the Buyer may sell the device to for refurbishment or to be recycled.
4.9 It is your responsibility to remove your Sim card or E-Sim before sending your Item to the Buyer. If you send your Item to the Buyer without removing the Sim card or E-Sim it is your responsibility to cancel any airtime contract. We and the Buyer are not responsible for any call costs arising before, or after, receipt of your device, or arising from any other circumstances whatsoever. Any Sim cards sent to the Buyer will be disposed of and cannot be returned.
5.1 Prices offered on the Site are subject to change at any time without notice.
5.2 When the Buyer receives your Item, they will check that it meets the terms and conditions. Providing it does, the payment request will be made on the same day.
5.3 Bank transfers can only be made to the account details given when submitting your order on the Site. We or the Buyer cannot, under any circumstances, recall or reissue bank transfer payments once they have been made.
5.4 We or the Buyer assume no responsibility whatsoever for the validity of the details that you provide, and it is your sole responsibility at all times to ensure that the payment details you have provided on the Site are correct, complete, and accurate.
6.1 We will not be liable or responsible for any failure to perform or delay in the performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.
6.2 We are the owner or the licensee of all intellectual property rights on our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy and may download extracts, of any page(s) from our site for your reference only.
6.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
6.4 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
6.5 You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
6.6 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
6.7 The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
6.8 This does not affect our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Version 2.0 (27.06.2024)